ServiceNow - Senior Customer Success Manager

- The role of the Sr Customer Success Manager is to act as an advocate for our customers.

- You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.

- You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

- You will oversee the engagement and outcomes for customers in your portfolio.

- Ensure customers are technically healthy and on the most recent version of our product.

- Leverage existing Success Plays to assist customers, but also assist new Success Plays.

- Work with customers to create new use case/success stories.

- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

- Guide other ServiceNow teams to address customer issues.

- Oversee projects identified by leaders.

- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem.

Qualifications.

- To be successful in this role you have:.

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

- This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

- 10-12 years of related work experience; OR equivalent work experience.

- Creativity with comfort running projects independently.

- Improve complex issues through analysis and resolution.

- Succeed in working collaboratively