About MetaMorph:
We at MetaMorph, empower startups to scale and innovate by placing people at the centre of their strategy.
With a proven track record of supporting over 220 startups, we specialise in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands.
Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle-360- .
About Our Client:
Leveraging AI and contextual insights, our client supports secure user experiences while minimizing fraud and compliance risks-enabling companies to scale efficiently and confidently.
What You'll Do:
As senior sales manager, you will own the customer relationship post-sales, ensuring long-term success, value delivery, and expansion of accounts.
You will lead and scale a high-performing team focused on deepening customer partnerships and driving revenue growth through strategic account development.
Responsibilities:
- Build, lead, and mentor the Account Management team to ensure best-in-class customer experience.
- Drive customer retention, satisfaction, and revenue growth across key accounts.
- Develop strategic plans for top customers, including QBRs, product adoption roadmaps, and upsell opportunities.
- Work cross-functionally with Sales, Product, and Engineering to translate customer feedback into roadmap priorities.
- Represent us at client meetings, events, and in contract renewals/negotiations.
What You Bring:
- 8-15 years in Account Management, Customer Success, or Strategic Partnerships in SaaS/Tech.
- Proven track record of managing large enterprise accounts and driving renewals and upsells.
- Deep understanding of SaaS business models, customer lifecycle, and stakeholder management.
- Excellent interpersonal, negotiation, and problem-solving skills.
- Experience working in fast-paced startups and navigating ambiguity.
Nice to Have:
Experience in identity, fraud prevention, fintech, or regulatory tech domains.
Familiarity with CRM tools (e., Salesforce, Gainsight, HubSpot).
Exposure to global markets and clients.
Didn’t find the job appropriate? Report this Job
