Senior Product Manager

Senior Product Manager

Job Responsibilities:

- Lead a team of at least 8 catalog specialists, drive operational excellence and efficiency in their daily workflows.

- Develop and track comprehensive performance metrics while optimizing end-to-end processes.

- Build and mentor high-performing teams through strategic hiring and continuous development.

- Ensure exceptional quality standards across all GCOI Ops deliverables.

- Design and implement standardized procedures to enhance team productivity and output quality.

- Foster clear, consistent communication channels with key stakeholders to drive alignment and results.

- Working with various teams (Sales, Marketing, Trade and Finance) to align the forecasted demand and finalizing the monthly rolling forecasts for business

- Demand Fulfilment: Coordinating with supply teams for the production basis finalized forecast.

- Working collaboratively with the team on supply strategies

- Prepare timely documentation with regards to various brand guidelines.

- Prepare a tracker to ensure that the documentation and MIS are submitted, verified and uploaded in system timely.

- Maintain all the relevant records neatly for audit.

- Organize monthly meeting with vendors to review service levels and with internal customers to understand their specific requirements

- Share information with Logistics Manager to seek solution for any exceptions and other routine operational difficulties if any.

- Any other activities that are assigned on time to time based on the leave plans of other team members

- Monitor and report on important changes in sales forecasts, budgets, and business strategies.

- Inventory tracking

- Periodic monitoring of sales of planned sales vs actual sales in business creating dashboards with sales & internal teams to monitor progress and take corrective actions if/where needed

- Maintenance & Order Book Hygiene

- Address demand-related issues in a timely and effective manner.

- Propose and implement solutions to improve demand forecast accuracy.

- Support management with risk assessments and mitigation activities.

- Providing the monthly estimate report to the region for the dispatches for affiliates & direct customers after analyzing the supply commits & logistics plans.

- Ensure customer satisfaction.

- Customer Complaints should be logged & ensure strict turnaround time framework for addressing and resolving the customer complaints

- Conduct monthly forecast maintenance.

- Complete Budget maintenance for 5 years

- Ensure achieving the monthly dispatch estimates shared with the region and management for affiliate & direct customer sales.