Senior Merchandiser

Key Responsibilities:

- Team Leadership: Lead and manage a team of 10+ employees, ensuring accuracy, productivity, and timely completion of tasks.

- Client Management: Oversee client satisfaction, including sample approvals, order management, and on-time delivery. Address client feedback and concerns proactively.

- Reporting & Collaboration: Conduct regular meetings with management to discuss team performance, client needs, and process improvements.

- Documentation & SOPs: Maintain up-to-date client documents, order processes, and quality manuals. Develop Standard Operating Procedures (SOPs) to streamline operations.

- Client Visits & Feedback: Regularly visit clients for order closure, feedback, and to ensure satisfaction.

- Market Insights: Stay updated on industry trends and introduce new collections to clients in a timely manner.

- Communication: Coordinate with sales teams, clients, and factories to ensure smooth operations and timely deliveries.

- Performance Reviews: Conduct monthly and quarterly performance evaluations for your team, setting goals for improvement.