Senior Manager - Sales - B2B SaaS Company

About MetaMorph:

We at MetaMorph, empower startups to scale and innovate by placing people at the centre of their strategy.

With a proven track record of supporting over 220 startups, we specialise in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands.

Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle360.

About Our Client:

Leveraging AI and contextual insights, our client supports secure user experiences while minimizing fraud and compliance risksenabling companies to scale efficiently and confidently.

What You'll Do:

As senior sales manager, you will own the customer relationship post-sales, ensuring long-term success, value delivery, and expansion of accounts.

You will lead and scale a high-performing team focused on deepening customer partnerships and driving revenue growth through strategic account development.

Responsibilities:

- Build, lead, and mentor the Account Management team to ensure best-in-class customer experience.

- Drive customer retention, satisfaction, and revenue growth across key accounts.

- Develop strategic plans for top customers, including QBRs, product adoption roadmaps, and upsell opportunities.

- Work cross-functionally with Sales, Product, and Engineering to translate customer feedback into roadmap priorities.

- Represent us at client meetings, events, and in contract renewals/negotiations.

What You Bring:

- 8-15 years in Account Management, Customer Success, or Strategic Partnerships in SaaS/Tech.

- Proven track record of managing large enterprise accounts and driving renewals and upsells.

- Deep understanding of SaaS business models, customer lifecycle, and stakeholder management.

- Excellent interpersonal, negotiation, and problem-solving skills.

- Experience working in fast-paced startups and navigating ambiguity.

Nice to Have:

- Experience in identity, fraud prevention, fintech, or regulatory tech domains.

- Familiarity with CRM tools (e.g., Salesforce, Gainsight, HubSpot).

- Exposure to global markets and clients.