Senior Manager - Operations - Healthcare

Job Summary:

Key Responsibilities:

Operations Management:

- Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery.

- Identify operational issues and proactively implement solutions.

- Develop and implement operational strategies to achieve short-term and long-term business goals.

Team Leadership:

- Conduct regular team meetings, performance reviews, and training programs.

- Foster a positive work environment and ensure adherence to company policies and procedures.

Process Optimization:

- Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.

- Utilize technology and systems to automate and streamline operations.

Quality Assurance:

- Ensure adherence to company quality policies and regulatory requirements.

- Resolve customer issues and complaints promptly, ensuring customer satisfaction.

Cross-Department Collaboration:

- Assist in forecasting and planning to meet operational demands and business needs.

Reporting & Analysis:

- Present analysis and recommendations to senior management for strategic decision-making.

Qualifications & Skills:

Education:

Experience:

- Proven track record of managing teams, driving process improvements, and achieving operational goals.

Skills:

- Excellent problem-solving and decision-making abilities.

- Proficiency in using operational management tools and software.

- Strong organizational and multitasking skills.

- Excellent communication skills, both written and verbal.

- Knowledge of budgeting and financial management.

- Ability to adapt to changing business needs and priorities.

Personal Attributes:

- Strategic thinker with a hands-on approach to execution.

- Proactive, self-motivated, and results driven.