Senior Manager - Operations - BPO

Profile & Experience:

- 12+ years of operations experience within a BPO in customer service domain.

- Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.

- Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.

- Proven ability to drive performance and grow businesses.

- Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.

- Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.

- Analytical acumen and the ability to streamline complex processes.

- MBA/ PG Degree would be an advantage.