Senior Manager/Manager - Key Account Manager - eCommerce - IIM/ISB/MDI/FMS

Key Account Manager - Ecommerce

Designation: Senior Manager / Manager

Location: Gurugram

Responsibilities:

Client Management:

- Serve as the primary point of contact for key e-commerce accounts, building and maintaining strong, long-term relationships.

Strategic Planning:

- Develop and implement strategic account plans to drive growth and maximize revenue.

- Collaborate with clients to understand their business goals and objectives.

Sales Execution:

- Identify opportunities for upselling and cross-selling within existing accounts.

- Lead negotiations and close deals to achieve revenue targets.

Performance Monitoring:

- Monitor account performance and key metrics. Analyze data to identify trends, challenges, and opportunities for improvement.

Cross-Functional Collaboration:

- Work closely with internal teams such as Marketing, Product Development, and Customer Support to ensure client needs are met and expectations are exceeded.

Problem-Solving:

- Address and resolve any issues or challenges faced by clients promptly and effectively, ensuring a high level of client satisfaction.

Reporting:

- Provide regular updates and reports on account status, sales performance, and market trends to senior management

Qualifications:

- Education: MBA from a good B-School.

- Experience: 4-5 years of experience.

Skills:

- Proven track record of managing and growing key accounts.

- Strong understanding of e-commerce platforms and digital sales strategies.

- Excellent communication, negotiation, and presentation skills.

- Analytical mindset with the ability to interpret data and make data-driven decisions.

- Ability to work independently and as part of a team in a fast-paced environment.