Senior Manager - General Ledger - IT/BPO/KPO

Role Description

Strategic leadership role with responsibility for managing multiple teams or a large portfolio. Drives client engagement at a senior level, change and risk management, process optimization, and contributing to business growth.

Key Result Areas:

- Strengthens client relationships to drive satisfaction and loyalty, resolves escalations proactively, and ensures no receivables are overdue through timely invoicing and contract renewal.

- Consistently meets or exceeds SLAs, maintains green PHS status, anchors smooth process transitions, and ensures project margins align with client targets through review controls and process monitoring.

- Drives process improvements that enhance operational efficiency, ensures efficiencies are passed on, and applies strategic insights to deliver measurable advancements.

- Mentors future leaders, leads hiring and talent development through structured training programs, and identifies cross-functional growth opportunities to build a strong succession pipeline.

- Maintains high team engagement through skip-level meetings, ensures accurate role execution, resolves conflicts independently, and upholds GP-level margins through cost optimization and timely billing.

- Leads department-level initiatives, conducts knowledge-sharing sessions, and owns key training topics within the process or function to support organizational learning.

Required Competencies, Skills, and Experience

Skills & Competencies:

- Strong client engagement and escalation management skills.

- Proven track record in delivering large-scale projects on time and within budget.

- Expertise in process improvements, financial performance (GP margins, billing), and cost optimization.

- Leadership experience in mentoring, hiring, and fostering team growth.

- Proficiency in project management tools, CRM systems, and analytics platforms (e.g., Power BI).