- Primary Role: Drive process improvement initiatives across the Insurance domain.
- Collaboration: Work with Operations to address client issues and present solutions, projects, and progress to Global clients.
- Project Delivery: Deliver projects following agreed frameworks (Agile) and governance models.
- Certification: At least Green Belt (GB) certified in process improvement methodologies.
- Stakeholder Management: Manage multiple stakeholders with focused, quality interactions to drive decisions and mitigate project risks.
- Knowledge: Expertise in Transactional Quality.
Key Accountability:
- Lead mid to large-scale finance Quality projects, covering all aspects: ideation, solution design, development, implementation, closure, and benefit realization.
- Projects aligned with organizational priorities such as process improvement, operational excellence, automation, migration, and restructuring.
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