Senior Group Manager - Training

Senior Group Manager - Training (Corporate Travel)

Key Responsibilities

- New business Transition/Knowledge Acquisition, Transfer and Training BAU

- Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations

- Attends meetings WBR /MBR within the program or with another department whenever necessary

- Meet & Greet with New Hire Batches

- EWS New Hire programs

- Manage internal stakeholders

- Manage multiple teams and by providing by driving KPI

- Manage training metrics and impact to business metric

- TNI/ TNA process and make recommendations for process improvements

- Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration

- Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives

- Analyzing data and suggesting measures towards improving revenue generation for the function

- Maintain vertical hygiene by ensuring reports, data and documents are in place

- Promote standardization by creating & maintaining Training documentation

- Promote behavioral training programs and promote the programs in order to ensure maximum participation

- Act as a mentor for the team and hold the team together by promoting an environment of learning and team work

- Manage Training MIS for accounts

- Ensure training documentation is in place and processes are followed

- Look for opportunities to reduce people dependencies and move towards automation and digitization

Reports To: Sr. General Manager / General Manager - Training

Must Have Skills:

- Corporate Management Experience

- People management

- Strategic thinking

- Data management and analysis