Senior Group Manager/Senior Consultant - Transactional Quality

Skills required: TQ + Travel Domain

Core Competencies & Achievements

Process Improvement: Led Lean Six Sigma culture across teams using DMAIC, DMADV, and DFSS to eliminate waste and improve efficiency.

Executed enterprise-level BPR initiatives, integrating RPA and AI for streamlined operations.

Process Redesign: Spearheaded Agile/Scrum-driven process redesigns to align with business goals and enhance user experience.

Stakeholder Management: Built strong client relationships through proactive communication and customized quality strategies based on client needs.

Business Intelligence & Analytics: Leveraged tools like Power BI and Tableau to deliver actionable insights and support data-driven decisions.

Transactional Monitoring: Led transactional quality analysis using Six Sigma to identify trends, root causes, and improvement areas.

Quality Assurance & Compliance: Oversaw SOP implementation, conducted internal/external audits, and ensured adherence to high-quality standards.

SLA Management: Defined and managed SLAs to meet/exceed client performance expectations.

Team Leadership: Mentored and empowered quality teams, providing ongoing training and support to drive results.

Qualifications

- Graduate/Post Graduate with 10+ years of total experience; 8+ years in Quality roles

- Lean Six Sigma Black Belt (Master Black Belt preferred)

- Proven track record in automating Quality functions

- Agile methodology expertise with a strong digital mindset

- High adaptability in dynamic, fast-paced environments

- Demonstrates growth mindset, strong work ethic, and alignment with organization values.