Candidate must be from Bangalore

Role & Responsibilities:

Subject Matter expert:

- Subject-matter expert, in terms of domain, product and processes.

- Work at the cutting edge of the product, as a liaison with the client universe driving delivery of our solutions.

- Lead the business analyses and provide product & implementation expertise to clients in how best to use our solutions.

Requirements Baselining & Solutioning:

- Drive/ participate in deep-dive clients' business & functional requirements (as-is and to-be) & solution-mapping sessions (vis- vis relevant BlueKaktus application modules).

- Compile and finalize requirements specifications documentation or business & functional blueprint documents, with consensus/ alignment across Client, Product, Pre-Sales etc.

- Drive application configuration as per defined processes, workflows and data.

- Define & drive system-integrations and customizations, in liaison with Product & Tech teams.

Project Management & Delivery:

- Define project plans with granular timelines, responsibles, milestones, review cadence and align with relevant internal and external (client) stakeholders

- Spearhead steercom and review meetings in a timely manner to drive decisions & escalations for an effective roll-out.

- Project progress communication internally and with client, with due emphasis on key concerns/ issues.

- Facilitate defined user-review/ testing sessions, along with pilots; garner feedback & drive finetuning.

- Drive timely consensus and milestone sign-offs from authorized client stakeholders

- Facilitate training sessions and identify & facilitate resources to empower clients to leverage the full potential of our platform.

- Overall be the Primary Responsible for the successful (timely, effective and within budget) delivery of functional and technical components of the solution while maintaining a high degree of customer satisfaction, and proactive management of client challenges.

Stakeholder management:

- Build strong working relationships with internal stakeholders and clients & external partners to collaborate on projects

- Manage team of Implementation consultants directly, across projects

- Expand span of interaction & relationship across key Client stakeholders (CXOs, Sponsors, Coordinators, Core Team, Experts)

- Drive change management through empathy, education and envision, for a successful adoption

- POC for problem-solving and trouble-shooting.

Financials & Collections:

- Cognizant of payment milestones (typically, tagged to implementation targets), to facilitate timelyraising of invoices and collections of receivables

- Drive discussions and alignment on Change Requests - internally and with client project teams

Ideal Candidate:

QUALIFICATION:

- Upto 6 years with minimum 3 years of management consulting experience (project-managing, client-facing, team-managing role)

- Supply chain domain experience is must

- Project Management and team management experience is must

SaaS experience: Desirable

Industry experience - Retail/ Fashion & Lifestyle: Desirable

Edu Qualification - MBA from Tier 1 institutes: Desirable

Soft-skills:

- Team management/ Leadership

- Excellent communication, presentation, and interpersonal skills

- Ability to collaborate effectively with cross-functional teams

- Problem-solving and trouble-shooting capabilities

- Customer-centricity intertwined with business acumen

- Results-orientation

- Bias for Action

- Strong project & time management skills