Senior Director - Post-Issue - Life Insurance & Annuity

Title: Senior Director Post Issue (Life Insurance & Annuity).

Job Location: Gurugram, Haryana, India (Hybrid).

Duration: Full Time.

- Highly skilled and experienced Senior Director to lead the Post Issue function within our organization.

- This individual will oversee end-to-end processes related to post-issue operations, drive operational excellence, and ensure alignment with organizational objectives.

- The ideal candidate will bring strategic vision, leadership expertise, and a customer-focused mindset to enhance service delivery and operational efficiency.

WHAT YOU'LL DO:

Leadership and Strategy:

- Develop and execute strategic plans for the Post Issue function, aligning with organizational goals.

- Provide leadership to a team of managers and staff, fostering a culture of accountability, collaboration, and continuous improvement.

Operational Oversight:

- Oversee all post-issue processes, including policy changes, withdrawals, corrections, and other client service activities.

- Ensure operational excellence by monitoring performance metrics, identifying inefficiencies, and implementing process improvements.

Compliance and Risk Management:

- Ensure compliance with all regulatory requirements and company policies.

- Mitigate risks through robust controls and proactive issue resolution.

Customer Focus:

- Drive initiatives to improve customer satisfaction and resolve escalations effectively.

- Partner with cross-functional teams to address client needs and enhance service delivery.

Technology and Innovation:

- Collaborate with technology teams to implement tools and automation that streamline workflows and reduce manual effort.

- Stay updated on industry trends and innovations to keep processes competitive and efficient.

Team Development:

- Mentor and develop team members, ensuring they have the skills and resources needed for success.

- Promote a high-performance culture and provide regular feedback and career growth opportunities.

WHAT YOU'LL NEED:

- Bachelor's degree in business, Operations Management, or a related field (Master's preferred).

- 14+ years of experience in operations or client servicing roles, with at least 5 years in a senior leadership capacity.

- Deep knowledge of post-issue processes in the life and annuities or financial services industry.

- Strong understanding of compliance, regulatory requirements, and risk management.