Senior Center Manager - Wellness/Beauty/Personal Care

- Retail sales experience preferred, presentable with good communication skills

- Handle clinic sales and operations, track monthly sales targets, manage inventory and cash, ensure customer service and retention

- Mediclaim benefit and incentives as per company policy

Core Skills:

- Good oral and written communication skills in Regional Language, English

- Good people skills, be a Team player - Networking & Relationship Building

- Personal integrity, ability to deal with sensitive issues with tact, diplomacy and judgment

- Maintain complete discretion and confidentiality

- Planning, Organizing, Prioritizing & Time Management skills

- Personal Grooming, Good Etiquette

- Ability to handle stress, crisis management & extended working hours.

Job description:

- Ensure smooth functioning of all operations in the assigned Branches

- Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.

- Handling the revenue of the hospital.

- Ensure smooth functioning of the assigned branch.

- Tracking branch performance.

- Focus on patient satisfaction and quality.

- Credit billing status to be monitored. Pending ALs to submission of bills.

- Checking of Counsellors reports daily for Advise Vs Converted / Counselled.

- Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.

- Report to be submitted to Management.

- Giving On Job training to Counselors, Patient care associates.

- Random Counseling.

- Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)

- Interaction with Doctors about Targets, High Value Cases & Procedures.

- Co-ordination with Surgeons.

- Attending to patient Complaints of your zone & speaking to them personally.

- Prepare monthly tour plan and submit for approval.

- Daily and monthly report with summary of area with explanation.

- Define and drive Standard Operating Procedures for service excellence.