Senior Business Analyst

Experience: 3+ years

Key Roles and Responsibilities:

- Ability to collect, analyse, and document requirements from stakeholders and customers.

- Understanding of how to create workflows and identify areas for process improvements in customer support operations.

- Create clear and concise documentation, including business requirements documents (BRDs), functional specifications documents (FSDs), user stories, and process maps.

- Effectively communicate requirements to technical teams and stakeholders.

- Facilitate communication and collaboration between ey stakeholders, including customer support teams and technical teams.

- Strong verbal and written communication to convey technical requirements to both business and IT teams as well as to interact with Client stakeholders.

- Work collaboratively with team members and provide clear updates.

- Work with data - clean, manipulate and analyse data for meanignful insights and updates.

- Participate in testing and quality assurance activities.

- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

- Provide guidance and mentorship to junior business analysts.

- Contribute to the continuous improvement of business analysis processes.

Requirements:

- A bachelor's degree in business or related field or an MBA.

- A minimum of 3 years' experience in Business / Systems Analysis or Quality Assurance

- Proven experience in eliciting requirements and testing and expert in BRD/FRD creation and development

- Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools

- Basic knowledge in generating process documentation

- Strong written and verbal communication skills including technical writing skills

- Proficiency in Microsoft Excel: Experience with pivot tables, data validation, conditional formatting, and charts.

- Detail oriented, analytical and inquisitive

- Ability to work independently and with others

- Extremely organised with strong time-management skills

- The ability to influence stakeholders and work closely with them to determine acceptable solutions.

- Experience creating detailed reports and giving presentations.

Benefits and Perks :

- Work from Home / Remote Working

- Flexibility in timing

- 5 Days working

- Team Outing

- Exciting career path with an exponentially growing company

- Fun activities

- Abroad opportunities

- Deserving compensation