Senior Area Sales Manager

Senior Area Sales Manager

Business Growth:

1. Grow distribution and market share in the assigned area of operations.

2. Identify, interact, and develop DSAs to align and drive business in the market.

3. Synthesize inputs on local competition from TSM and verify for authenticity across geography. If a local initiative is identified, then formulate and launch a counterstrategy.

4. Analyze data and identify improvement areas, corroborate through market visits to identify sweet spots for performance.

5. Benchmark and compare performance with territory to broaden base good practices.

6. Plan market size, span & geographies for TSM / TL / BDE / FL's

7.Should be able to devise the best methods for communication of plans/targets to the team so that there is minimum expectation vs delivery gap.

8. Ability to understand formats/data to gather the right information, viz, in cases when we want them to do surveys and develop insights.

Stakeholder Management:

1. Handle merchant escalations in the market & partner with various internal stakeholders to resolve them.

2. Partner with cross-functional teams like Marketing, Sales Capability, and HR to ensure appropriate levels of market collaterals, headcount, onboarding experience, etc.

3. Implement processes and metrics for tracking progress and set up review mechanisms with all the stakeholders.

4. Ensure payouts to and from DSA are done as per process and timelines including accurate calculations and disbursement.

People Management:

1. Drive hiring of TSM, BDEs & RTLs to ensure 100% manning in the team.

2. Onboard the new team members and help them assimilate ways of working.

3. Participated in the performance appraisal process sharing insights about the team and sharing relevant feedback with team members for their growth & development.

4. Coach TSMs regularly to allow them to better manage the input and output deliverables of BDEs.

5. Understand the reasons for exit and take corrective action to reduce attrition.

6. Drive team-level R&R and engagement practices.

Quality Management:

1. Monitor quality parameters like KYC, PFB usage to identify gaps, & initiate corrective action.

2. Validate audits conducted by TSMs and evaluate the process followed & inputs shared by TSM.

3. Monitor performance on compliance parameters to ensure zero deviation.