Responsibilities:

- Serve as the primary HRIS contact for SuccessFactors, including configuration, troubleshooting issues, ensuring the data in the system is compliant with HR processes and laws, reporting, and end-user support.

- SuccessFactors Techno-Functional: Provide Tier 1 & Tier 2 technical support for SuccessFactors modules ( Employee Central (core HR), Recruiting, Onboarding, Performance & Goals, Learning, Compensation, Succession & Development, and Analytics).

- Optimize system functionality and processes.

- Maintain employee data accuracy and system compliance with HR and legal standards.

- Assist with imports, data loads, and system integrations with third-party tools.

- Conduct user testing, implement enhancements, and support configuration needs.

- Generate cyclical and ad hoc reports.

- Create dashboards and analytics.

- Act as liaison with customer support and/or consultants for HRIS technology cases.

- Create and maintain Standard Operating Procedures (SOPs), training documents, and workflows.

- Draft and execute detailed test scenarios for system changes and upgrades.

- Lead HRIS projects, including new module rollouts, upgrades, and integrations.

- Develop timelines, monitor progress, and ensure timely delivery of quality solutions.

- Identify and escalate issues, track risks, and ensure follow-through on corrective actions.

- Deliver training sessions to staff, managers, and end-users on new system features and best practices.

- Other duties and responsibilities as required.

REQUIRED QUALIFICATIONS:

- Bachelor's Degree in in Human Resources, Information Technology, Business Administrator or another related field.

- 5+ Years Working as a techno-functional systems Analyst in SuccessFactors Employee Central (core HR), Recruiting, Onboarding, Performance & Goals, Learning, Compensation, Succession & Development, and Analytics modules.

- SAP Certified Associate Employee Central, Recruiting, Onboarding, Performance & Goals, Succession & Development, Learning, and Compensation.

- Ability to use discretion when working with confidential information.

- Actively seeks information to understand customers' circumstances, problems, expectations, and needs.

- Advanced level experience working with Microsoft Office Suite (Word, Excel, PowerPoint, etc.

- Excellent written and verbal communication skills in English.

- Experience supporting U.S.-based teams and navigating time zone overlap requirements.

- Experience working independently in a global, remote HR or shared services environment.

- Familiar with US laws relating to Human Resource processes and operations.

- Must be available during core U.S. working hours (full or partial overlap as agreed).

- Strong attention to detail, documentation, and stakeholder management.

- Strong reporting skills, familiarity with query tools or SQL is a plus.

PREFERRED QUALIFICATIONS:

- SuccessFactors Expert (SFX) Accreditation.