Senior Account Manager - SaaS Enterprise Sales

Senior Account Manager

Responsibilities:

- As an Account Manager, you will lead our expansion efforts in named set of existing accounts by connecting at the level of CXO's.

- You will be responsible for participating in Value Engineering and Centres of Excellence exercises in large accounts.

- Your experience in identifying business problems and working cross-functionally to provide solutions, as well as building relationships with important decision-makers within the current accounts will be crucial to your success.

- The success of this role means working closely with our clients, generating new opportunities, close deals in our existing accounts and Value-based solution selling ability and understanding of ROI/cost/benefit analysis.

- Drive high engagement and demonstrate value realization & ROI of SHIELD through Executive Business Reviews and other channels.

- Collaborate effectively with Sales, Engineering, Business Development, Marketing, and Product teams on a day-to-day basis to create a new business opportunity with the clients you manage.

- Proactively identify and resolve account success blockers that may arise.

- Hands-on troubleshooting and debugging to ensure clients day-to-day technical challenges/issues are resolved in a timely and professional manner (or) Manage and escalate critical customer issues as needed to ensure timely resolution (or) Flag possible escalation, dive deep to recommend and implement corrective actions.

- Periodic review of your account performance, identify improvement opportunities, both internal and external.

Requirements:

- 8+ years of SaaS Enterprise Sales and/or Account Management experience with large enterprise accounts with a proven ability to create a new opportunity

- Hands on experience and good knowledge in SDK, HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL is a Plus

- Strong executive presence and ability to develop executive-level (CxO) relationships and lead strategic initiatives with customer

- Communication Skills: Excellent verbal/written communication skills are crucial, as you will need to convey complex information in a clear and concise manner to clients/internal stakeholders and develop a good understanding of clients' business goals, monetization strategies, performance metrics and support sales team to increase revenue & strengthen client relationships

- Problem-Solving Ability: You should be adept at identifying issues and providing effective solutions to ensure client satisfaction and campaign success

- Proactivity: Taking initiative is key in this role, whether it's spotting new opportunities or addressing potential issues before they escalate

- Team Collaboration: While you'll be managing, working closely with cross-functional teams is a must. Your ability to collaborate effectively will be vital to delivering seamless service to advertisers