Satin Neo Dimensions - Client Services Specialist

- Support the strategic definition and configuration of optimal solutions that address clients' needs and objectives through collaboration with our clients and other internal teams such as Sales and Product

- Ensure all Operational issues are well recorded and remediated in partnership with local Ops teams

- Deliver compelling oral and written presentations with associated technical skills in building sales decks and training collateral

- Establish forums to coordinate across the Product Solutions team to enable a successful configuration of solutions

- Resolve relationship and account level queries of clients/fund managers

- Be the escalation point of contact for the Ops teams across the product suite taken by the client

- Keep awareness of latest product, process, business and market updates

- Implement process improvement to enhance efficiency and client satisfaction

- Enable technology adoption within the team to help reduce manual intervention

- Collaborate with wider teams across all regions to help manage efficiency through continued automation/ remediation of manual tasks

Required qualifications, capabilities and skills:

- Minimum 3 years of overall work experience.

- Excellent communication skills (verbal and written); Role involves extensive coordination with senior external and internal stakeholders across lines of businesses

- Strong attention to detail, problem solving and effective escalation skills required

- Experience working with Microsoft Excel, PowerPoint, SharePoint, and Project

- Energetic self-starter with ability to navigate the firm proactively, collaborate and effectively partner with different teams and individuals

- Strong program management skills, must be organized and able to develop a project plan and break it down into achievable deliverables

- Strong collaboration skills, able to work with many different individuals and partner effectively with different groups