SaffronStays - Head - Operations

Role: Head Operations.

Summary: Do you find yourself being a misfit in the traditional hospitality industry and feel burdened by legacy-driven standards.

Do you itch to set new standards of guest experience for the changing requirements of guests.

Are you process-oriented? Do you believe that alternative accommodations are the future of hospitality, and you want to be a part of this rocket-ship that would disrupt the way Indian's holiday? Read on.

Experience: 10-20 years of experience in Hospitality.

Role Objective:

To be responsible for leading the operations and customer success teams for SaffronStays, at pan-India level.

To set, attain, and constantly better the highest quality standards of hospitality to meet the expectations of Home-Owner's and Guests.

To position SaffronStays as a pioneer in the field of learning and skill development in alternate accommodation industry.

Key Responsibilities:

- Develop and implement strategies that optimize operational efficiency and guest satisfaction and keep improving the NPS scores.

- Build and lead a team of high-performing individuals, ensuring they are well-trained and motivated to meet the company's goals.

- Develop a training and excellence center, including engaging deeply with various hotel management colleges.

- Implement and oversee a comprehensive training and development program.

- Foster a culture of excellence, continuous improvement, and innovation within the team and throughout the organization.

- Develop and maintain strong relationships with guests and homeowners to earn their trust and loyalty.

- Oversee the Customer Care team, F&B team, Central Procurement team, Licensing team, and Regional Operations teams.

- Ensure that all operations are in compliance with legal and regulatory requirements.

Requirements:

- Exceptional Communication skills.

- Resourceful, possess a calm demeanor and agility to thrive in a fast-paced start-up.

- Demonstrating strong leadership and motivational skills.

- Ability to build a team, attract, motivate, and retain a high-performing team.

- Innate understanding of luxury standards in hospitality and be able to ideate and drive critical initiatives.

- Extremely process-driven and should be able to monitor, mentor a team dispersed portfolio and teams.