Saasvaap - Key Account Manager

About the Role:

- We are seeking a Key Account Manager to manage and grow relationships with our most strategic clients.

- The ideal candidate will be responsible for developing a deep understanding of each key client's business needs, delivering tailored solutions, and ensuring a high level of client satisfaction and retention.

- You will act as the primary point of contact for a portfolio of high-value customers, working cross-functionally with internal teams such as sales, product, operations, and customer success to drive revenue growth and customer loyalty.

Key Responsibilities:

Client Relationship Management:

- Own and manage relationships with a portfolio of key accounts

- Serve as the main point of contact for all client-related communications, ensuring consistent and proactive engagement

- Build long-term, trusted relationships with decision-makers and influencers within client organizations

Revenue Growth & Retention:

- Identify opportunities to upsell, cross-sell, and expand business within existing accounts

- Meet or exceed renewal, expansion, and revenue targets for key accounts

- Proactively manage client health, usage trends, and performance to prevent churn

Account Strategy & Planning:

- Develop strategic account plans that align with client goals and drive mutual success

- Collaborate with sales and marketing to tailor offerings and proposals for individual clients

- Work closely with product and support teams to communicate client feedback and influence roadmap

Performance Monitoring & Reporting:

- Track KPIs such as customer satisfaction (CSAT), Net Promoter Score (NPS), retention rate, and revenue growth

- Prepare and present quarterly business reviews (QBRs) to clients and internal leadership

- Maintain accurate and updated records of account interactions using CRM tools

Problem Solving & Escalation:

- Handle client issues and escalations promptly, ensuring fast resolution and high satisfaction

- Act as the internal advocate for key accounts, coordinating cross-functional responses as needed

Required Skills & Qualifications:

- 3-4 years of experience in account management, client servicing, or enterprise sales

- Proven track record of managing high-value or enterprise accounts

- Excellent communication, negotiation, and interpersonal skills

- Strong analytical skills with the ability to interpret data and generate actionable insights

- Proficient in using CRM platforms (e.g, Salesforce, HubSpot, Zoho)

- Ability to thrive in a fast-paced, client-facing role with multiple priorities