Rosmerta - Manager - Learning & Development/Process Training

Job Summary

We are seeking a highly skilled and experienced Learning & Development (L&D) Process Training Manager to join our Human Resources team.

This is a pivotal role responsible for leading, designing, implementing, and evaluating comprehensive training and development initiatives that align with our organizational goals and enhance employee capabilities.

The ideal candidate will be a strategic thinker with a passion for empowering individuals and teams to achieve their full potential, ultimately shaping our learning culture.

What You'll Do:

Key Responsibilities:

As the Learning & Development Process Training Manager, you will be instrumental in driving our talent development strategy.

Your responsibilities will include:

Strategic Program Design & Implementation:

- Design, develop, and implement innovative, effective, and engaging employee training programs and curricula across various levels and departments, covering technical skills, soft skills, leadership development, and compliance.

- Integrate best practices in adult learning theory, instructional design, and blended learning methodologies (e.g., e-learning, workshops, coaching, mentorship).

- Manage the full training lifecycle from conceptualization to delivery and post-training support.

Training Needs Assessment & Analysis:

- Conduct thorough and ongoing training needs assessments to identify skill gaps, performance deficiencies, and development opportunities across all teams and departments.

- Utilize various methods such as surveys, interviews, performance data analysis, and feedback to pinpoint specific learning requirements.

Program Monitoring & Evaluation:

- Establish robust metrics and evaluation methodologies to monitor, measure, and report on the effectiveness, impact, and ROI of all training initiatives.

- Analyze training data to identify trends, areas for improvement, and demonstrate the tangible value of L&D programs to business outcomes.

- Continuously refine and update training content and delivery methods based on feedback and evaluation results.

Stakeholder Collaboration & Alignment:

- Collaborate closely with department leaders, subject matter experts (SMEs), and HR business partners to understand business objectives and align training programs with organizational goals and strategic priorities.

- Act as a trusted advisor to management on all L&D-related matters.

Coaching & Development Opportunities:

- Provide ongoing coaching, mentoring, and development opportunities to employees and managers, fostering a culture of continuous learning and growth.

- Facilitate workshops, training sessions, and team-building activities as needed.

Process Optimization & Documentation:

- Develop, standardize, and optimize L&D processes, policies, and procedures to ensure efficiency, consistency, and scalability.

- Maintain comprehensive documentation of all training materials, resources, and records.

Technology & Vendor Management:

- Oversee the effective utilization of the Learning Management System (LMS) for content delivery, tracking, and reporting.

- Research, evaluate, and manage external training vendors and consultants to supplement internal capabilities when necessary.

Budget Management:

- Manage the L&D budget effectively, ensuring optimal allocation of resources for maximum impact.

Stay Abreast of Industry Trends:

- Keep current with the latest L&D trends, technologies, and best practices to ensure our programs remain cutting-edge and relevant.

Qualifications

Education:

- Bachelor's degree in Human Resources, Business Administration, Organizational Development, Education, or a related field.

- MBA or Master's degree in a relevant discipline is highly preferred.

Experience:

- Minimum 8+ years of progressive experience in Learning & Development, HR Training, or Organizational Development roles, with a proven track record of designing and delivering impactful training programs.

- Experience in a process-oriented environment or managing training for complex operational processes is a significant advantage.

Skills & Competencies

- Instructional Design & Delivery: Strong expertise in adult learning principles, instructional design methodologies (ADDIE, SAM), and various training delivery methods.

- Needs Analysis: Proficient in conducting comprehensive training needs assessments and translating findings into actionable learning solutions.

- Project Management: Excellent project management skills with the ability to manage multiple training initiatives simultaneously from conception to completion.

- Communication & Interpersonal Skills: Exceptional written and verbal communication skills, with the ability to present complex information clearly and engage diverse audiences. Strong interpersonal skills to build rapport and influence stakeholders at all levels.

- Analytical & Problem-Solving: Strong analytical skills to evaluate program effectiveness, identify trends, and solve complex L&D challenges.

- Technology Proficiency: Proficient in using Learning Management Systems (LMS), e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate), and presentation software.

- Coaching & Facilitation: Proven ability to facilitate engaging training sessions and provide constructive coaching.

- Adaptability & Innovation: Ability to adapt to changing business needs and introduce innovative learning solutions.

- Strategic Thinking: Ability to connect L&D initiatives to broader business objectives and contribute to strategic planning