Retention Manager

About Us:

Yes Madam is Indias leading beauty and wellness platform - delivering professional, affordable doorstep salon services across the country. We're passionate about customer satisfaction and building lasting relationships.

Position: Retention Manager Marketing Team

Key Responsibilities:

- Develop and execute data-driven customer retention strategies.

- Manage CRM tools and design campaigns to increase customer engagement and loyalty.

- Launch targeted retention initiatives, including loyalty programs and reactivation campaigns.

- Collaborate with marketing, product, and customer support teams to improve the overall user journey.

- Track key metrics like repeat rate, churn, and customer lifetime value to optimize performance.

Requirements:

- Minimum 5+ years of experience in retention marketing, CRM, or lifecycle marketing.

- Strong analytical and strategic thinking with experience using marketing automation tools.

- Excellent communication and project management skills.

- Background in beauty, wellness, e-commerce, or service-based industries is preferred.