Retail Sales Manager - HORECA/FMCG

Position: Retail Sales Manager - Horeca.

Location: Kolkata.

Qualification: MBA/MCOM/BCOM / Post Graduate

Experience: Minimum 12-15 years of relevant experience in FMCG , Food & Beverage , Liquor industry

Industry: FMCG , Food & Beverage , Liquor industry

Roles & Responsibilities:

- Primary role of increasing sales revenue in the markets assigned for Horeca.

- Working within guidelines and exceeding the set KRA / KPIs.

- Managing and motivating a team to increase sales and ensure efficiency.

- Analyzing sales figures and forecasting future sales

- Analyzing and interpreting trends to facilitate planning

- Using information technology to record sales figures, for data analysis and forward planning;

- Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development;

- Ensuring standards for quality, customer service and health and safety are met

- Responding to customer complaints and resolving them amicably.

- Organizing special promotions, displays and events.

- Updating colleagues on business performance, new initiatives and other pertinent issues;

- Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues.

- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;

- Initiating changes to improve the business, revising opening hours to ensure the store can compete effectively in the local market;

- Dealing with sales, as and when required.

- Building the team and ensuring a low attrition rate.

Skill Sets Required:

- Performance Management, Building Relationships

- Sales Planning, Managing Profitability

- Capable of hands-on problem-solving, with ability to generate ideas and solutions.

- Ability to cope with work pressure and to prioritize tasks.

- A positive attitude to dealing with people.

- Team Management skills

- High degree of initiative and energy levels