Regional Lead - Workforce Management

Regional Lead Workforce Management (Hiring for Delivery Partners or Riders)

Job Description:

Highlights of this role:

- Handling exp. of hiring for delivery partners/ riders is mandatory for us.

- The role leads entire lifecycle of our frontline ecosystem of Business Associates (BA) and Store Insiders

- S/he along with the team plans and executes the sourcing strategy for the region for BA and Insiders

- Leverages a strong partner ecosystem who can help in fulfilling the workforce requirements of the region

- Balances various channels of sourcing to keep the hiring cost within the annual budget

- Works closely with regional operations team and the corporate WFMX team towards reducing attrition in the frontline ecosystem

- S/he along with team must engage with the store teams to understand and enable solve on people queries and concerns

Key Call Outs:

- The function plays a critical role in functioning of our store operations and best in class customer experience.

- This needs strong organizing and people leadership capabilities

- Team Size Direct Team: 3-5 Individual Contributors