Radiant Digital - Commercial Account Manager

Role: Commercial Account Manager.

Exp: 14+Yrs.

Location: Chennai.

Job Responsibilities:.

- Account Management & Relationship Building.

- Serve as the primary point of contact for key enterprise clients in the communications industry, managing end-to-end relationships and ensuring client satisfaction.

- Understand the unique challenges and goals of each client, proactively identifying opportunities to expand our solutions to meet their evolving business needs.

- Build and maintain strong, long-term relationships with decision-makers, stakeholders, and C-suite executives in client organizations.

- Collaborate closely with internal teams (technical, product, support) to ensure timely and successful delivery of IT solutions aligned with client goals.

- Sales Growth, New Business Development & Client Retention.

- Drive revenue growth by identifying and converting new business opportunities within the communications sector through targeted sales outreach and cold-calling efforts.

- Proactively pursue new logos (customers) within the communications sector, identifying potential leads and converting them into long-term clients.

- Specific focus on sourcing contracts in AI, Analytics, Data and Digital and related fields.

- Develop and implement account-based sales strategies for acquiring new customers while expanding business with existing clients through upselling and cross-selling initiatives.

- Lead the end-to-end sales cycle, from prospecting and lead generation to closing new business and ensuring smooth transition to the account management team post-sale.

- Stay up to date with emerging technologies and trends in the communications sector, including network infrastructure, cloud computing, unified communications, telecom services, and cybersecurity, to provide relevant insights to clients.

- Understand the competitive landscape within the communications industry and identify how our IT solutions differentiate us in the marketplace.

- Focus on new technologies including AI, Analytics and help position the company as a leader in this sector.

- Act as the voice of the client internally, ensuring their needs are clearly understood and met through coordinated efforts across the organization.

- Ensure high levels of client satisfaction by managing expectations, addressing concerns, and providing ongoing value through strategic solution recmmendations.

- Monitor the performance of deployed solutions, tracking key metrics to ensure customer success and to identify opportunities for continuous improvement and future business.