Qualys - Manager - Post Sales

About the job:

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

About The Role:

- We are seeking a high-performing, revenue-focused Manager to lead our Technical Account Managers (TAMs) handling renewals and expansion for the US & Canada region.

- As part of our Inside Sales team operating from Pune, this role is a strategic sales leadership position, not a support function.

- You will be responsible for managing renewals, driving upsell opportunities, improving forecasting accuracy, and coaching your team to exceed targets.

- This is a night shift role, ensuring real-time alignment with our customers in North America.

Key Responsibilities:

Revenue Growth & Forecasting:

- Own and drive renewals & expansion strategy across SMB accounts in US & Canada.

- Ensure accurate forecasting, pipeline management, and quota attainment for the TAM team.

- Develop scalable playbooks for renewals, expansion, and customer retention strategies.

Lead & Develop a High-Impact Team:

- Manage and coach a team of quota-carrying TAMs, ensuring performance optimization and goal alignment.

- Drive continuous learning, sales coaching, and structured career growth within the team.

- Identify high-potential accounts for strategic growth and expansion.

- Customer Engagement & Success

- Strengthen executive-level relationships within key accounts to ensure long-term partnership success.

- Lead proactive health checks and value-driven discussions to maximize retention.

- Ensure seamless coordination with Product, Marketing, and Sales Ops to optimize customer engagement.

- Data-Driven Decision Making

- Track and report sales performance, renewal trends, and expansion success to leadership.

- Leverage Gong, Salesforce, and other analytics tools to identify trends and improve processes.

- Use data insights to refine renewal and upsell strategies, reducing churn and increasing lifetime value.

Who You Are:

- 3 to 5+ years of experience in cybersecurity sales, renewals, or technical account management.

- 2+ years of leadership experience, driving results in quota-carrying sales or account management roles.

- Strong background in sales forecasting, renewal strategies, and pipeline management.