QualityKiosk Technologies - Program Manager

About the Role:

We are seeking a highly organized and strategic Program Manager to oversee and coordinate multiple related projects across departments.

The ideal candidate will ensure alignment with organizational goals, manage cross-functional teams, and deliver programs on time, within scope, and budget.

Key Responsibilities:

- Define program scope, objectives, and success criteria in collaboration with stakeholders.

- Plan and oversee multiple related projects, ensuring alignment with broader business goals.

- Coordinate cross-functional teams to ensure program milestones and deliverables are met.

- Manage program-level risks, issues, dependencies, and change control processes.

- Monitor and report program status to stakeholders and senior leadership.

- Ensure effective utilization of resources across projects within the program.

- Drive consistent program management methodologies and best practices.

- Foster collaboration between business, product, technology, and operations teams.

- Manage stakeholder expectations and ensure high levels of customer satisfaction.

- Continuously assess program performance and implement improvements.

Required Skills and Qualifications:

- Bachelor's degree in Business, Technology, Engineering, or a related field (MBA or PMP preferred).

- 8+ years of experience in project/program management, including managing complex, cross-functional initiatives.

- Proven ability to manage large-scale programs across multiple business functions.

- Strong understanding of program and project management methodologies (Agile, Scrum, Waterfall).

- Excellent communication, leadership, and interpersonal skills.

- Strong problem-solving and decision-making capabilities