QualityKiosk - Engagement Manager - Project Management

Key Responsibilities:.

- Develop and maintain strong relationships with customers and ensure customer satisfaction throughout the project lifecycle.

- Manage the project delivery process, including project planning, resource allocation, risk management, and budgeting.

- Coordinate with cross-functional teams, internal and external stakeholders effectively to ensure successful project delivery.

- Provide regular project updates to customers and internal stakeholders, including status reports, risk assessments, and progress reports.

- Manage and escalate project risks and issues to internal stakeholders and customers, ensuring timely resolution.

- Act as a point of contact for customer inquiries, concerns, and feedback, ensuring excellent customer service.

- Identify new business opportunities and work with the sales team to generate new business.

- Ensure governance and compliance with internal processes, procedures, and quality standards.

Requirements:

- BE + MBA (full time) from premium institutes is a mandate.

- 3+ years of experience in project management and customer interfacing.

- Excellent communication and interpersonal skills.

- Strong project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.

- Strong analytical and problem-solving skills, with the ability to identify and mitigate project risks and issues.