Qualitrix - Delivery Director - Quality Assurance

Key Responsibilities:

- Map and build relationships with key customer stakeholders in each of the accounts to generate new business.

- Build and develop the delivery teams setting up support functions to deliver successfully.

- Periodic tracking and review of delivery and team performance.

- Identify and qualify target fintech firms and customer persona for self and India sales team.

- Generate new opportunities and take them to closure with the support of pre-sales and account management teams.

- Understand the offerings and USP of Qualitrix and present them to key client stakeholders.

- Fulfilment new positions with the support of TA and Account management and deliver as per agreed TAT.

- Coordinate with pre-sales and delivery team for proposal and pre-sales activities.

- Build and maintain adequate pipeline to meet quarterly targets.

- Handle invoicing, account operations and financial management for his accounts.

- Handle account profitability targets.

- Help account managers in developing a plan for mining.

- Ability to operate remotely and work with distributed teams

- Handle client escalations, trouble shoot delivery issues

Skillset & Experience Required:

- Proven track record of handling project deliveries for GCC clients, large enterprise clients, multiple accounts.

- Successfully delivered professional services to clients in similar industry.

- Set up delivery teams, support functions and enabled account growth with the support of TA and delivery.

- Should have handled revenue targets along with delivery responsibilities.

- Experience in project delivery management and optimization to control costs.

- Ability to understand Qualitrix offerings & USP, and explain it to prospects - understand the products or services, their features, benefits and pricing details.

- Should have handled invoicing, account operations and financial management for his accounts.

- Experience of working with pre-sales team on RFPs and new deals.

- Drive client meetings and presentations.

- Understand QA process and tools, experience in IT services and product b/g.

- Managed client escalations, trouble shoot delivery issues.