- Real Customer Success comes from the heart.

- You have the best customer management and business consultancy skills around.

- You're passionate about engaging your customers and expanding their use cases.

- You have impeccable relational skills and can create win/win environments for all parties that you work with.

- If this is you we would love you to be on-board and nurture our customers!

- In conjunction with stellar technology and process, the Customer Success Manager will drive long term success and adoption as the primary interface to the customer.

Responsibilities:

- Build and maintain strong, trusted relationships with assigned clients, ensuring adoption, retention, and customer delight.

- Develop a deep understanding of customer goals and needs, and create actionable Customer Success Plans to drive outcomes.

- Deliver outstanding experiences that lead to renewals, account expansions, and referenceable customers.

- Work closely with cross-functional teams to ensure the timely and efficient deployment of products and services.

- Proactively manage risks and identify upsell and cross-sell opportunities.

- Act as the customer advocate, managing escalations and collaborating with internal teams to resolve issues.

- Facilitate training programs to enhance product knowledge and usage within customer teams.

- Promote a customer-centric mindset across the organization and align initiatives with cross-functional teams.

- Drive Quarterly Business Reviews (QBR), Executive Business Reviews (EBR), and Monthly Business Reviews (MBR) with customers.

- Potential short-term travel and flexible work hours to align with client time-zones.

Desired Candidate Profile:

- 6-9 years of experience in Customer Success, Delivery, or related roles in Cybersecurity, SaaS, or Hi-Tech organizations.

- Proven success in customer relationship management, account growth, and working with senior customer stakeholders.

- Strong analytical, business, and technical skills with the ability to discuss solutions and benefits with customers.

- Familiarity with Customer Success management tools like ChurnZero, Zapscale, Gainsight, Salesforce, or similar CRM tools (Salesforce, Zoho, HubSpot).

- Prior experience working with clients across India, US, and the Middle East, including government entities, is preferred.

- Excellent communication skills, both written and verbal, with experience in presentations and one-on-one consultation.

- A self-starter, highly energetic, results-driven individual with a passion for helping customers achieve their business outcomes.

Qualifications:

- Bachelor's degree from a top-tier institute; MBA preferred.

- Strong organizational and project management skills.

- Experience with CRM platforms such as Salesforce, Zoho, HubSpot, etc.

Preferred Knowledge/Skills:

- Experience with Cybersecurity and/or Network technologies, and familiarity with IT and Network Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.

- Formal certifications related to Cybersecurity and/or Network technologies would be a plus.

If you are a customer-centric, strategic thinker with a passion for technology and a proven track record in driving customer success, we would love to have you on our team!