Prudent Insurance Brokers - Customer Retention Manager - Commercial Lines

Job Summary:

To Institutionalise the Broker Insured Partnership, build customer loyalty, penetrate , expand and protect the accounts by saving on costs and Minimising risks.

Responsibilities:

- Product knowledge Expert level of Domain Knowledge on Property, Projects and Marine Insurance.

- Procurement of quotes from Insurers, Preparation of RFQs and quote comparison reports.

- Client Relationship management Client servicing and retention of existing clients.

- Periodic communications with client which are specific and targeted.

- Analytical capabilities to understand the losses/ claims.

- Structured Interaction with Insurance managers.

- Creating Value for client by evaluating the relevant value-added services.

- Knowledge of risk management - Property Loss control and Marine loss control.

- Service and delivery Monitoring - Continuous monitoring of all the routine services such as endorsement Issuance, claims servicing and Policy servicing.

- Review meetings with client.

- Devising of custom Built / tailored covers as and when required by the clients.

- Preparation of claims analysis reports and also the presentations for client interactions.

- Coordination with Internal teams such as operations, claims, Sales.

Desired profile/who should join:

- The candidate should have a Graduate / Post graduate degree, preferably MBA in insurance.

- An engineering graduate can also be considered.(Mechanical/ Electrical / Civil Engineering).

- 4-12 years of work experience, preferably in Insurance companies / Insurance Broking firms/ client Insurance/ Risk management team.

- Have good client engagement Skills.

- Be able to handle multiple projects simultaneously.

- Have good negotiation skills.