Project Manager - Support Services - BPO/Design Services

Candidates only from BPO or Design Services can apply.

- We are looking for an efficient and experienced Project Manager to be responsible for handling our company's ongoing projects.

- As our project manager, your job will be to coordinate people and processes to ensure that our projects are delivered on time and produce the desired results.

- Responsibilities include submitting project deliverables, preparing status reports, and establishing effective project communication plans as well as the proper execution of defined route maps.

Job Responsibilities:

- Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects.

- Ensure that all projects are delivered on-time, within scope and within budget.

- Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.

- Ensure resource availability and allocation.

- Develop a detailed project plan to monitor and track progress.

- Measure performance using appropriate project management tools and techniques.

- Report and escalate to management as needed.

- Manage the relationship with the client and relevant stakeholders.

- Perform risk management to minimize potential risks.

- Create and maintain comprehensive project documentation.

- Delegate project tasks based on junior staff member's individual strengths, skill sets, and experience levels.

- Track project performance, specifically to analyze the successful completion of short and long-term goals.

- Use and continually develop leadership skills.

- Develop spreadsheets, diagrams and process maps to document needs.

Requirements and skills:

- Bachelor's or Master's degree.

- Extensive experience in all aspects of Customer Relationship Management.

- Strong understanding of customer and market dynamics and requirements.

- Proven leadership and ability to drive operational requirements.

- Excellent written and vocal communication skills.

- Strong client relationship building and high technical aptitude.

- Strong skills in Word, Excel and PowerPoint.

- Strong attention to organization details.

- Self-motivated and self-managed approach with a high degree of analytical and problem-solving ability.

- Solid priority management and time management skills, with the ability to recalibrate quickly according to changing conditions.