Project Manager - Service Delivery

Position: Sr Services Delivery Manager.

Location: Mumbai ( Hybrid ).

We need experienced Delivery manager resource who is having exp managing projects in Big Data and AI Project Management.

Need PMP Certified.

Sr Services Delivery Manager.

- The Sr Services Delivery Manager is a key member of our India Professional Services delivery team.

- You play an important role in delivering value and customer success with your people and process orchestration skills.

- You know how to build relationships, keep projects on track and on budget as well as close out new contracts.

- You are comfortable interfacing with all levels of stakeholders both internally and externally.

As a Senior Services Delivery Manager you will:.

- Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business.

- Define, scope and sell our professional services portfolio.

- Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk.

- Lead the services engagement with our customers, acting as the single point of contact, coaching customer project managers in their Cloudera journey and managing overall engagement budget.

- Plan out and forecast our resourcing profile, working with our resourcing function to assign the appropriately skilled resources to your customer engagements.

- Implement the appropriate level of project governance to an engagement.

- Working directly with Customer to ensure alignment of Cloudera tasks/activities.

- Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering.

We're excited about you if you have:

- 8+ years experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company.

- Excellent experience in leading scoping, selling and delivering large scale, data driven projects.

- Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings.

- Strong foundational knowledge of working within the IT domain.

- Excellent knowledge of software implementation and project/program management methodologies.

- Self-starter mentality and collaborative problem solver.

- Strong verbal, written and presentation communication skills.

- Excellent analytical skills.

- Project Management related certifications.

You may also have:

- Experience interacting with Cloudera software.

- Industry experience working with large Financial Services & Public Sector customers.