Program Manager

Job Summary

- We are seeking an experienced Program Manager to oversee multiple related projects, ensuring alignment with business goals, timely delivery, and successful stakeholder management.

- The Program Manager will provide strategic direction, coordinate cross-functional teams, and drive governance to achieve business outcomes.

- Define program objectives, roadmap, and success criteria in alignment with organizational strategy.

- Develop program charters, business cases, and resource plans.

- Prioritize initiatives and allocate resources across projects.

- Oversee multiple projects within the program, ensuring milestones, timelines, and budgets are met.

- Track dependencies, risks, and issues across projects.

- Implement governance frameworks and reporting mechanisms.

- Drive adoption of Agile/Waterfall/Hybrid methodologies as needed.

- Engage with senior business leaders, clients, and sponsors to ensure expectations are managed.

- Act as the escalation point for project managers and delivery teams.

- Provide program-level reporting and dashboards to stakeholders.

- Mentor and guide project managers and cross-functional team leads.

- Foster collaboration across technical, business, and support teams.

- Drive a culture of accountability, quality, and continuous improvement.

- Manage program budgets, forecasts, and cost optimization.

- Conduct risk assessments and ensure mitigation strategies are in place.

- Ensure compliance with organizational and regulatory standards.

- Proven experience managing large-scale, multi-project programs in IT services or product environments.

- Strong knowledge of program/project management frameworks (Agile, SAFe, PMP, PRINCE2).

- Excellent stakeholder management, communication, and negotiation skills.

- Strong leadership, problem-solving, and decision-making ability.

- Experience in budgeting, resource planning, and governance.