Production Support Role - Financial Services

Job Summary:

- We are seeking an accomplished professional to lead the Production Support function for banking applications.

- The role requires a deep understanding of core banking platforms, regulatory systems, and a proven ability to manage large cross-functional teams.

- The ideal candidate will bring a strong track record in ensuring 24x7 system stability, regulatory compliance, and seamless banking operations support, especially in corporate banking and financial services environments.

Key Responsibilities:

- Head the Production Support division, ensuring uninterrupted operations of critical banking systems including Oracle FLEXCUBE, OFSAA, Oracle Financials, and regulatory platforms.

- Lead and manage a team of 30+ professionals, across L1 to L3 support tiers, overseeing incident management, root cause analysis, and service improvement initiatives.

- Ensure high system availability and strict adherence to SLAs in coordination with business, compliance, and infrastructure teams.

- Manage cross-departmental support including Corporate Banking, Finance, Risk, and Compliance.

- Handle incident escalations, prioritize issues based on business impact, and oversee timely resolution.

- Coordinate release and change management activities to minimize disruption to business operations.

- Regularly engage with business heads to align system capabilities with operational requirements.

- Define and enforce robust monitoring, alerting, and reporting frameworks for production systems.

- Champion automation and optimization initiatives to reduce manual dependencies and improve turnaround times.

Corporate Banking:

- Managed and supported applications for Corporate Lending, Trade Finance (LC, BC, Bank Guarantees)