
Job Summary:
- We are seeking an accomplished professional to lead the Production Support function for banking applications.
- The role requires a deep understanding of core banking platforms, regulatory systems, and a proven ability to manage large cross-functional teams.
- The ideal candidate will bring a strong track record in ensuring 24x7 system stability, regulatory compliance, and seamless banking operations support, especially in corporate banking and financial services environments.
Key Responsibilities:
- Head the Production Support division, ensuring uninterrupted operations of critical banking systems including Oracle FLEXCUBE, OFSAA, Oracle Financials, and regulatory platforms.
- Lead and manage a team of 30+ professionals, across L1 to L3 support tiers, overseeing incident management, root cause analysis, and service improvement initiatives.
- Ensure high system availability and strict adherence to SLAs in coordination with business, compliance, and infrastructure teams.
- Manage cross-departmental support including Corporate Banking, Finance, Risk, and Compliance.
- Handle incident escalations, prioritize issues based on business impact, and oversee timely resolution.
- Coordinate release and change management activities to minimize disruption to business operations.
- Regularly engage with business heads to align system capabilities with operational requirements.
- Define and enforce robust monitoring, alerting, and reporting frameworks for production systems.
- Champion automation and optimization initiatives to reduce manual dependencies and improve turnaround times.
Corporate Banking:
- Managed and supported applications for Corporate Lending, Trade Finance (LC, BC, Bank Guarantees)
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