We are seeking a Product Owner to own, create and optimize digital customer life cycle journeys for our wealth, retail and business banking customers.

This role is instrumental for achieving business growth through superior digital experience on all customer onboarding journeys , core onboarding capabilities like Credit decision, Fraud management, IDV and life cycle management through cutting edge CDD and ML functionalities on website and mobile for new and existing customers.

The ideal candidate will have a strong background in digital product management, customer experience and digital onboarding and CLM improvement.

Strategy

- Digitalize business processes and customer experience with best solution to serve clients.

- Drive >95% digital onboarding and >90% straight through. Improve efficiency and enhance customer service. Strategically plan and mitigate Risk.

- Partner with region and market wise stakeholders - digital, operations, risk, legal & compliance to assess/ improve business processes.

- Publish strategic approach and solution papers covering- scalability, extendibility and maintainability. Toll gate for Obsolescence(aligned with architecture & technology)

Business

- Own customer capabilities, experience and onboarding experience in markets.

- Educate and socialize, sell approach/solutions to group, region & markets. Engage Tech teams to get cost proposal and approve for solutions.

- Lead Delivery of programs & Implement solution within schedules.

- Own solutioning and risk mitigation in all areas of Operations, delivery, UAT, interfaces and technical.

Processes

- Establish process with highest degree of compliance (internal and external), testing methods for business apps automation focused. Build observability and measurement of success of digital interventions. Own, monitor and measure the benefits of solutions deployed.

- Review the product backlogs and sign off on MVPs for Markets.

- Understand the business value / benefit case (revenue, efficiency, saves, risks and regulatory) against each back log and question it.

- Ensure requirements into systems parts and other related products with the support of architect & POs

People & Talent

- Lead through example and exhibit the appropriate culture and values. Work in collaboration with Country, Technology and Risk and control partners.

Risk Management

- Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group.

Governance

- Display awareness and understanding of the Operational Risk Framework for Retail Banking. Responsible for identifying, assessing, monitoring, controlling and mitigating compliance risks pertaining to process changes

Skills & Experience:

- Certified Product Owner

- Digital Experience Preferred

- AGILE mindset and hands on experience

- Market and latest R&D know how

- Existing Banking and financial service exposure(not mandatory though)

- WHO can demonstrate clear success trends and track records

Qualification

- Bachelors degree (or equivalent experience)

- 8- 12 + years of product management experience in financial services industry (overall experience not exceeding 18 years)

- Must have the ability to work in a dynamic, fast- paced environment.

- Strong communication skills to interact with many different personalities/ stakeholders and reach consensus when necessary

- Experience with agile frameworks (e.g. Scrum, Kanban, Lean, Extreme Programming, LeSS, SAFe