Product Owner/Business Analyst - UCaaS

Role: Product Owner / Business Analyst - UCaaS with CRM Expertise.

Experience Preferred: 6-8 Years.

Location: Pune.

Job Description:

- Own and manage the product backlog, defining and prioritizing features that deliver measurable business value.

- Translate business needs into user stories, detailed requirements, acceptance criteria, and workflows.

- Collaborate with stakeholders, engineering, QA, and cross-functional teams to ensure clarity of requirements and alignment with the product roadmap.

- Define and enhance UCaaS features such as voice, video, instant messaging, and collaboration across devices.

- Apply domain knowledge of CRM systems (e.g., Salesforce, Dynamics, HubSpot) to design integrations that centralize communication, improve customer engagement, and boost productivity.

- Monitor UCaaS and CRM market trends, including offerings from providers such as Microsoft, Zoom, Google, and RingCentral, to inform product strategy.

- Support Agile ceremonies including backlog refinement, sprint planning, and testing by providing clear inputs and timely decisions.

- Act as the bridge between business and technical teams, ensuring that user needs and technical feasibility are balanced.

Required Skills & Experience:

- 6-8 years of experience in product ownership, product management, or business analysis, preferably in SaaS or cloud communication platforms.

- Strong understanding of UCaaS products and real-time communication tools (voice, video, chat, collaboration).

- Functional knowledge of CRM applications and use cases within UCaaS environments (e.g., contact center workflows, customer interaction tracking, sales/service integration).