Product Manager - Travel/eCommerce Platform

- Product Development Ideate, propose & assist in the product development lifecycle, including prototyping, testing, and launch of holiday-related features with a focus on delivering exceptional customer experiences.

- Market Research Conduct market research to identify customer needs, industry trends (including travel behavior, seasonal demand, OTA benchmarks), and competitive insights to inform product strategy.

- eCommerce Optimization Drive product decisions that enhance conversion rates, improve funnel metrics, and support merchandising strategies for holiday packages.

- Data Analysis - Analyze user behavior, booking trends, and customer feedback using data tools to uncover actionable insights and optimize the product roadmap.

- Cross-Functional Collaboration - Partner with engineering, design, operations, content, and marketing teams to deliver products that meet business objectives and delight customers.

- User Experience Testing - Lead or participate in UX research and usability testing, focusing on user journey improvements specific to online travel bookings.

- Documentation - Maintain detailed documentation, including user stories, feature specifications, and product roadmaps.

- Project Management - Support and/or lead agile ceremonies, prioritization efforts, delivery timelines, and cross-team coordination.

Additional Skill Sets

Domain Expertise:

- Understanding of travel domain (preferably holidays or OTA experience), including supplier integrations, package creation, pricing strategies, and operations workflows.

- Experience in eCommerce platforms - driving engagement, retention, and monetization through A/B testing, personalization, and campaign-led product changes.

Technical:

- Product Management tools (Jira, Confluence or similar)

- Basic technical know-how, Prototyping/Wireframing (Figma, Balsamiq, etc.)

- SEO / SEM fundamentals

- Google Analytics (GA4), Google Search Console, Tag Manager

- Experience with marketing automation tools (WebEngage, MoEngage or similar)

- Google Sheets/Excel (intermediate to advanced), basic scripting & SQL

Analytical:

- Strong analytical and problem-solving skills, with attention to funnel performance and customer drop-off analysis.

Behavioral:

- Excellent communication skills - ability to align diverse teams and articulate product vision.

- Passion for travel and technology - curious, user-obsessed, and driven to improve digital experiences.

- Collaborative mindset - works well in fast-paced, cross-functional teams.

- Adaptable and proactive - thrives in ambiguity and takes initiative.