Product Manager - Rewards & Loyalty

Responsibilities:

Subscription Model Ownership:

- Lead the 01 development and launch of a customer-facing subscription-based product tailored for the insurance industry.

Rewards & Loyalty Strategy:

- Design and scale a rewards and loyalty program to drive engagement, retention, and long-term customer value.

Customer Insights & Analytics:

- Conduct deep user research and behavior analysis to personalize offerings and improve program effectiveness.

Cross-functional Collaboration:

- Work closely with engineering, marketing, legal, and design teams to deliver seamless subscription and rewards experiences.

Lifecycle Management:

- Own the customer journey across touchpoints acquisition, activation, renewal, and churn mitigation.

Product Roadmap & Execution:

- Define, prioritize, and execute on the roadmap for subscription and loyalty features, including payments, reward redemptions, and integrations.

Compliance & Data Privacy:

- Ensure all offerings meet regulatory requirements specific to the insurance sector.

Skills Required:

- 3-5 years of experience in product management, with at least 12 years focused on rewards and loyalty programs

- Hands-on experience building or scaling subscription products

- Strong understanding of customer engagement and retention strategies

- Data-driven approach with experience in using analytics tools

- Familiarity with insurance or fintech domains is a strong plus

- Excellent communication and stakeholder management skills

Desirable Skills:

- Background in consumer tech or Insurtech startups

- Experience with gamification or customer incentives

- Agile product development experience