Product & Relationship Manager

Product/Relationship Manager

Location: Mumbai

Function: Strategy / Product Ops / Execution

Reporting to: Business Leadership (Italy)

About the Role

We're hiring a sharp, structured generalist to work at the intersection of business, product, and execution. This is not a client-facing role. Instead, you will operate as the internal bridge between our European business team and the Indian development team.

The role will evolve across four key phases as the product matures. You'll need to work independently, make sense of ambiguity, and take ownership of strategic documentation, internal clarity, and operational handoffs.

Key Responsibilities

Phase 1 Knowledge Consolidation:

- Deep dive into internal documentation including compliance frameworks, process notes, and product vision

- Structure unstructured inputs into clear models, frameworks, and briefs

Phase 2 Product Bridging:

- Translate strategic business direction into clear, actionable product requirements

- Draft functional specs, manage documentation, and support dev planning cycles

- Act as the first filter between business and tech teams

Phase 3 Internal Product Ownership:

- Maintain internal requirements and validate builds before handover to leadership

- Own internal documentation, spec tracking, and product validation flows

Phase 4 Post-Launch Enablement & CS Ops:

- Build onboarding journeys, knowledge base, FAQs, and internal learning materials

- Support adoption and retention from a systems and process standpoint

- Lead internal coordination across teams for continuous improvement

What We're Looking For:

- 3 to 8 years in product ops, strategy, bizops, consulting, or technical project management

- Experience writing business requirements, translating strategy into execution

- Familiarity with B2B SaaS, fintech, HRTech, or accounting/payroll products (preferred)

- Proven ability to work across teams product, tech, sales, and CS

- Structured communicator with excellent documentation skills

- Comfortable owning ambiguous workstreams and figuring things out independently

Why This Role:

- You'll work directly with founders and business heads across Europe and India

- The scope is broad this can grow into product, CS, or strategic ops leadership

- If you're someone who thrives in a fast-paced, zero-to-one environment, this is a high-ownership seat at the table