Product Analyst - Bank/FinTech - IIT/NIT/BITS

Job Title: - Product Analyst

As a member of the Product team, you will be:

Assisting our supply chain financing (SCF) business, by:

- Conduct thorough analysis to understand the current processes and identify areas for improvement and optimization.

- Work with the PM and stakeholders to continue to refine business requirement

- Create, maintain and review business requirements as PRFAQ and Epics / User Stories in Jira.

Resolving user/partner issues, by:

- Collaborating with Technical Support team members to properly triage and manage incoming inquiries to resolve in a timely manner

- Gathering the required information necessary in order to best handle the technical issues

- Owning the root cause fix of the issues and continually driving issues encountered down with a focus on automation and operations excellence

- Willing to provide weekend coverage, if and when needed to handle emergencies

- Presenting data-driven insights and analysis to non-technical stakeholders with excellent communication skills, both written and verbal.

- Exhibiting strong problem-solving skills

- Making timely updates about new feature releases to the documentation portal

- Multitasking in a fast paced environment

- Collaborating with cross-functional stakeholders to understand the business processes, formulate and complete end-to-end analysis

Qualifications:

An ideal candidate would have:

- 1+ years of experience as

- A Product analyst (Banking/Fintech experience would be an added advantage),

OR,

- A software developer

- Intellectual curiosity and learning drive to create continuous improvement - a core value

- Experience in collaborating with users and partners is preferred

- Strong communication & management skills

- Working knowledge of Excel/Google sheets

- A great attitude and calm demeanour

- Basic knowledge of APIs and SQL queries.