Process Excellence Manager - BPO

Profile & Experience

- Bachelor's degree with 11+ years of experience in contact center or outsourcing industry

- Experience on Gen AI tools along-side Six Sigma/Lean/Kaizen/COPC methodologies

- Exposure to drive complex improvement / transformation projects across multiple accounts/domains

- Well versed with project and program management (initiation, monitoring, stakeholder management, quality, financials, risks/issues).

- Thought leadership, Innovative thinking and generating high impact out of the box solutions

- Experience collaborating cross functionally within all organizational levels to build collaborative relationships.

- Strong internal client-facing skills with excellent communication, negotiation and conflict management skills

- Analytical acumen and the ability to streamline complex processes.

- Flexible to work with cross functional teams in different time zone

- Strategic thinker with a track record of innovative problem-solving and project execution

- Technologically proficient with advanced Excel skills and familiarity with MS Office suite

- IC role