Process Excellence Manager & Operational Analyst

Company : D2C Brand

Role : Process Excellence Manager and Operational Analyst

Department : Operations and Strategy

Experience : 5-10 years

Location : NSP, Delhi

Working Days : 6

Roles and Responsibilities

Process Excellence (60%)

- Design, document, and optimize key operational workflows to reduce inefficiencies and enhance scalability.

- Lead continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies.

- Identify process bottlenecks in supply chain, warehousing, order fulfillment, and customer service.

- Work closely with internal teams (product, logistics, customer service) to streamline coordination and SOPs.

- Develop and implement performance metrics and quality control standards across operations.

Operations Analysis (40%)

- Analyze operations and supply chain data to identify trends, forecast demand, and optimize stock levels.

- Prepare dashboards and reports to track KPIs such as order fulfillment time, return rates, shipping accuracy, and cost per order.

- Perform root cause analysis on operational issues and provide actionable recommendations.

- Partner with the finance and marketing teams to align operations strategy with business goals.

- Evaluate performance across marketplace platforms (Amazon, Flipkart, Nykaa) and suggest optimization strategies.

Pre-requisites

1. Strong operational knowledge across warehouse operations

2. Prior experience managing warehouse operations in an FMCG, e-commerce, or D2C setup

3. Hands-on familiarity with WMS systems, Excel, and inventory control systems

4. Proven ability to manage teams, vendors, and coordinate across cross-functional departments

5. Strong problem-solving, documentation, and reporting skills