Porter.in - Deputy General Manager - Supply Life Cycle

Roles and Responsibilities :

- Responsible for creating quarterly and monthly plans for critical life cycle metrics (partner retention rate, partner SLA metrics, partner experience ) and ensuring the achievement of the same

- Work with Product/Analytics/Experience teams to deliver successful outcomes on metrics like (Partner Engagement, Retention, SLA, Partner Rewards, Partner NPS etc)

- Help strengthen data-led thinking and lead the development of partner intelligence frameworks (Churn prediction, price sensitivity, reactivation, etc) across the user lifecycle charter

- Build, organize and monitor individual metrics related to the life cycle charter (Behavioural Metrices, Retention Rate, Reactivation Rate, Loyalty Program Engagement ) and provide visibility to the milestones and performance across the organization

- Mentoring and guiding other team members. Ensure effective utilization of resources under your function

- Develop continuous improvement charters, scopes of work, plans, and schedules with the objective of increasing overall engagement and earnings of the partner

- Develop, test, and execute aggressive multi-channel communication and training plans to drive partner retention, behaviour and experience

- Staying current with emerging opportunities in the terms of reach-out methods (Content, design, communication channel/tools)

- Be a passionate advocate for partners and help escalate any user experience breaches

- Focus on talking to partners to get an intuitive understanding of how they think and behave

- Help gauge issues in Partner Lifecycle journey and identify solutions for the same - liaison with Product team to develop and enhance partner application