Pick Your Trail - Customer Success Specialist - Travel B2B

About Fluid:

Fluid by Pickyourtrail is a next-gen corporate travel platform built to streamline and elevate business travel end-to-end.

From flights and hotels to trains, cabs, visas, and insurance-it brings every travel requirement under one intuitive dashboard.

Designed for modern teams, it ensures seamless booking experiences while aligning with company travel policies and approval flows.

With AI-driven automation, real-time visibility, and centralized invoicing, Fluid helps companies save up to 27% on travel costs.

Backed by 24/7 human support and insightful reporting tools, it transforms corporate travel into a hassle-free, transparent, and well-managed process.

What You'll Own:

- Act as the primary point of contact for key B2B clients, managing high-value travel bookings end-to-end.

- Deliver a seamless customer experience, handling complex itineraries, escalations, and personalized requests.

- Oversee offline bookings and premium concierge services like visa support, seat/meal selection, and itinerary changes.

- Ensure SLAs and quality standards are consistently met while capturing customer feedback for internal improvements.

- Support knowledge-sharing within the team and guide junior associates with best practices.

What You'll Bring:

- 5-6 years of experience in B2B travel operations or corporate travel support.

- Strong understanding of flight, hotel, and end-to-end travel booking systems.

- Excellent verbal and written communication; client-facing experience is a must.

- Experience managing high-pressure situations with business clients.

- Ability to multitask and work independently while collaborating cross-functionally.

- Comfortable working across shifts and rotational schedules when needed.

- Prior experience using CRM tools, GDS platforms (Amadeus/Sabre), and back-end travel dashboards.