PharmEasy - Central Lead Operations Manager

- We are looking for an experienced and motivated Central Ops Manager to oversee the end-to-end operations of a Quick Commerce project across multiple cities.

- The ideal candidate will coordinate with internal and external stakeholders, manage store launches, and drive operational excellence by leading teams, streamlining processes, and ensuring timely order fulfillment.

Roles and Responsibility :

- Multi-City Operations Management - Oversee and manage operations across multiple cities, ensuring streamlined processes and adherence to project timelines.

- Coordinate with internal and external stakeholders to ensure project deliverables, including store launches, are completed on schedule.

- Team Leadership, Management & Training: Recruit, train, and manage a team of pickers, and packers,.

- Set clear goals and expectations and monitor team performance through KPIs.

- Motivate and engage the team to maintain high productivity and ensure smooth daily operations.

- Handle shift planning and rostering and ensure adequate workforce allocation during peak and non-peak hours.

- Ensuring training of pharmacists/pickers, packers.

Order Fulfillment & Store Operations:.

- Oversee the end-to-end order fulfillment process to meet delivery timelines (10- 30 minutes window).

- Ensure orders are picked, packed, and dispatched accurately and efficiently.