Job Purpose:

- The Deputy Business Head of Credit Cards will play a crucial role in supporting the Business Head in driving the growth, profitability, and overall success of the credit cards portfolio.

- This role involves developing and executing strategic initiatives, managing key aspects of the business, leading teams, and ensuring alignment with the overall business objectives of the organization.

- The ideal candidate will be a seasoned professional with a strong understanding of the credit card industry, excellent leadership skills, and a proven track record of achieving business targets.

Key Responsibilities:

Strategy and Planning:

- Assist the Business Head in developing and implementing the overall strategy for the credit cards business, including market analysis, competitive landscape assessment, and identification of growth opportunities.

- Contribute to the development of annual business plans, budgets, and forecasts.

- Monitor industry trends, regulatory changes, and competitor activities to identify potential risks and opportunities.

Product Management and Development:

- Collaborate with the product team to develop and enhance credit card products to meet customer needs and market demands.

- Participate in the product lifecycle management, from ideation to launch and ongoing management.

- Analyze product performance and recommend improvements to optimize profitability and customer satisfaction.

Sales and Marketing:

- Support the development and execution of sales and marketing strategies to acquire new customers and increase card usage.

- Work closely with the marketing team to develop effective campaigns and promotions.

- Monitor sales performance and implement strategies to achieve targets.

- Oversee the performance of various acquisition channels (e.g., branches, digital, direct sales).

Risk Management and Portfolio Management:

- Collaborate with the risk management team to ensure the credit card portfolio is managed within acceptable risk parameters.

- Monitor portfolio performance, including delinquency rates, charge-offs, and other key risk indicators.

- Contribute to the development and implementation of credit policies and procedures.

Operations and Customer Service:

- Work with operations and customer service teams to ensure efficient and effective processes for card issuance, transaction processing, and customer support.

- Identify opportunities to improve operational efficiency and enhance customer experience.

- Ensure compliance with regulatory requirements and internal policies.

Team Leadership and Management:

- Lead and manage a team of professionals within the credit cards business unit.

- Provide coaching, mentoring, and development opportunities to team members.

- Foster a positive and collaborative work environment.

- Set clear performance expectations and conduct performance reviews.

Financial Performance and Reporting:

- Monitor and analyze the financial performance of the credit cards business, including revenue, expenses, and profitability.

- Prepare regular reports for senior management on key performance indicators and business performance.

- Identify areas for revenue enhancement and cost optimization.

Stakeholder Management:

- Build and maintain strong relationships with internal stakeholders, including other business units, risk management, operations, and technology.

- Represent the credit cards business in internal and external forums as required.

Qualifications and Experience:

- Bachelor's degree in Business Administration, Finance, Marketing, or a related field. A Master's degree is preferred.

- Minimum of 8 years of progressive experience in the credit card industry, with a significant portion in a leadership role.

- Proven track record of successfully managing and growing a credit card portfolio.

- Strong understanding of credit card products, lifecycle management, and industry best practices.

- Excellent knowledge of sales and marketing strategies for credit cards.

- Solid understanding of credit risk management principles and practices.

- Experience in managing budgets and financial performance.

- Familiarity with relevant regulatory requirements and compliance standards in the Indian market.

Skills and Competencies:

- Leadership and Team Management: Ability to motivate, develop, and lead a high-performing team.

- Strategic Thinking: Ability to develop and implement effective business strategies.

- Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and develop solutions to complex problems.

- Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to effectively interact with stakeholders at all levels.

- Negotiation and Influencing Skills: Ability to build consensus and influence decisions.

- Financial Acumen: Strong understanding of financial principles and performance metrics.

- Customer Focus: Deep understanding of customer needs and a commitment to providing excellent customer experience.

- Results-Oriented: Proven ability to achieve targets and drive business growth.

- Adaptability and Resilience: Ability to thrive in a fast-paced and dynamic environment.

- Proficiency in MS Office Suite: (Word, Excel, PowerPoint)