Key Responsibilities
- Program Development: Design and implement mystery shopping strategies, including evaluation criteria and reporting metrics.
- Shopper Management: Recruit, train, and oversee mystery shoppers, ensuring quality control.
- Data Analysis: Collect and analyse mystery shopping data to identify trends and areas for improvement.
- Stakeholder Collaboration: Work with departments like customer service and operations to implement findings.
- Performance Monitoring: Track improvements and recommend training initiatives.
- Vendor & Budget Management: Handle external vendors and manage program budgets.
- Continuous Improvement: Stay updated on industry trends to refine the program.
Qualifications & Skills
- Bachelors degree in business administration, Marketing, or a related field.
- Experience in customer service, quality assurance, or mystery shopping program management.
- Strong analytical and communication skills.
- Ability to manage and motivate a team.
Didn’t find the job appropriate? Report this Job
